JSC IIB (hereinafter - the Bank) organizes the work on consideration of citizens' appeals in accordance with the requirements of current legislation.
The main purpose of working with citizens' appeals is to make the work of our financial institution better and more transparent.
An individual has the right to apply to the Bank in person at the reception time, submit an application in writing by mail or by electronic means to: email@example.com.
Reception hours for consideration of personal appeals of citizens are set on Wednesday from 14-00 to 17-00. Reception is held at: Kyiv, st. Lavrska, 16.
The Bank processes the submitted appeals under the condition of their proper submission and provides a response within the period established by law.
An individual has the right to file a complaint, remarks or suggestions to the National Bank of Ukraine. The address of the website of the National Bank of Ukraine for dealing with citizens' appeals: www.bank.gov.ua/ua/consumer-protection/cp-more.
An appeal of an individual to the National Bank of Ukraine or JSC IIB does not deprive him of the right to go to court to resolve his issues.
Bank officials are responsible for dealing with citizens' appeals.