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S.W.I.F.T., UkrSWIFT Association
State Mortgage Institution

Appeals of citizens

JSC IIB (hereinafter - the Bank) organizes the work on consideration of citizens' appeals in accordance with the requirements of current legislation.

The main purpose of working with citizens' appeals is to make the work of our financial institution better and more transparent.

The Bank has appointed a person who is responsible for the interaction of the Bank with individuals:
Kurilets MM - Deputy Chairman of the Board.

An individual has the right to apply to the Bank in person at the reception time, submit an application in writing by mail or by electronic means to: prbank@ii-bank.com.ua.

Reception hours for consideration of personal appeals of citizens are set on Wednesday from 14-00 to 17-00. Reception is held at: Kyiv, st. Lavrska, 16.

The Bank processes the submitted appeals under the condition of their proper submission and provides a response within the period established by law.

An individual has the right to file a complaint, remarks or suggestions to the National Bank of Ukraine. The address of the website of the National Bank of Ukraine for dealing with citizens' appeals: www.bank.gov.ua/ua/consumer-protection/cp-more.

An appeal of an individual to the National Bank of Ukraine or JSC IIB does not deprive him of the right to go to court to resolve his issues.

Bank officials are responsible for dealing with citizens' appeals.


JSC IIB payment cards and money transfer support service
Phone:   0 44 351 79 59
0 44 364 74 99
Email:   cardsbusiness@ii-bank.com.ua

Rate of exchange at the Cash desk of the Head Office as of:
09:00 24.09.2020
  Currency   buy     sale  
  USD 28,200 28,300
  EUR 32,750 33,150
  GBP 34,800 36,100
  CHF 28,800 30,900
  RUR 0,300 0,390
  USD 28,1874
  EUR 32,9609
  GBP 35,8826
  CHF 30,5969
  RUR 0,3666
Dynamics Archive

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